Copyright Sunshine Shuttle Hawaii 2015

Frequently Asked Questions

What areas on the island of Oahu do you service?

We are island wide! That means whether you live in Kapolei, Mililani, Kaneohe or anywhere else on Oahu we can fulfill your airport transportation needs!


How can I make a reservation?

Book your private door-to-door reservation arrivals and/or departures by calling us at 808-763-6200.


Is there an additional charge for more than one person in my party?

Our quoted flat rates include 1-4 people in your party. Over 4, there is an additional charge of $5 per person. Maximum people per vehicle is 6.


When I book my reservation for you to pick me up at Honolulu International Airport, what information is needed?

For arrivals into HNL we will ask for the following information:


  • Pick-up Date
  • Pick-up Time
  • Airline & Flight Number
  • Destination
  • Number of Passengers
  • Party Name & Phone Number.


What if my flight arrival into HNL is delayed or changed?

We always call the airport to confirm your flight's actual arrival time into HNL.

However, when possible, please notify us as soon as you are aware of any time change.


What if my flight's departure time is delayed or changed, and I want to change my pick-up time from my home or hotel?

Please notify us as soon as you are aware of a time change. We will do our best to accommodate the change.


How far in advance do I need to make my reservation?

Please schedule your reservation at least 2 days prior to your pick-up time.


Once my plane lands at HNL, when should I contact you?

When you arrive at baggage claim, call us at 808-782-1153. We will instruct you to the designated airport pick-up area nearest your location and give you information about your driver's vehicle. If you do not have luggage to pick up at baggage claim, please call us after disembarking the plane.


Do you take credit cards?

We accept Visa, MasterCard, and American Express. It is helpful if you let us know you will be paying by credit card when making youre reservation. To avoid any delays at the airport, please let your driver know you will be paying by credit card prior to leaving your home or hotel. There is an additional $2 fee for all credit card  transactions.


Are there additional charges for over-sized items?

There is a $5 per item charge for surfboards, bicycles and over-sized boxes.